ReadingDoctor® Pty Ltd Privacy Policy

Last updated: 13 August 2025

1. We respect your privacy

This document sets out the privacy policy of ReadingDoctor Pty Ltd ABN 98 120 961 971 (referred to in this policy as ReadingDoctor, we, us, or our).

We take our privacy obligations seriously. This policy explains how we collect, store, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also includes additional notices required by the General Data Protection Regulation (EU/UK GDPR) for individuals in the European Union/United Kingdom, and our practices for children’s data under the US Children’s Online Privacy Protection Act (COPPA).

By providing personal information to us (including by using our website, apps or platform), you consent to us handling your personal information in accordance with this policy. We may update this policy from time to time by posting a new version on our website.

2. Types of personal information we collect

The personal information we collect may include the following:

  • name;

  • mailing or street address;

  • email address;

  • social media information;

  • telephone number and other contact details;

  • age;

  • date of birth;

  • credit card or other payment information;

  • information about your business or personal circumstances;

  • information in connection with client surveys, questionnaires and promotions;

  • your device identity and type, IP address, approximate location, page view statistics, advertising data and standard web log information;

  • information about third parties where you provide it to us; and

  • any other information provided by you to us via our website or online presence, or otherwise required by us or provided by you.

For GDPR purposes, some of the above may be personal data. We do not seek to collect sensitive information (e.g., health information) unless it is necessary and you (or your school/parent, where applicable) have provided it to us.

3. How we collect personal information

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through our website;

  • use our software, including the ReadingDoctor teaching platform;

  • submit any of our online sign-up forms;

  • communicate with us via email, telephone, SMS, social applications (such as Facebook/X/LinkedIn) or otherwise;

  • interact with our website, services, content and advertising; and

  • invest in our business or enquire about a potential purchase in our business.

We also collect personal information via web analytics tools, cookies and similar technologies that help us understand and improve site performance. Cookies are small files stored on your device. If you do not wish information to be stored as a cookie, you can disable cookies in your browser settings. We may use Google Analytics and related tools. To learn more about how Google uses data when partners use its sites or apps, please see Google’s materials linked from our site.

4. Our purposes for using personal information (and GDPR lawful bases)

We collect and use personal information for the following purposes:

  • to provide our services or information to you (GDPR legal bases: performance of a contract; legitimate interests);

  • for record keeping and administrative purposes (legitimate interests; legal obligations, where applicable);

  • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you (performance of a contract; legitimate interests);

  • to improve and optimise our service offering and customer experience, including improving the ReadingDoctor platform (legitimate interests);

  • to comply with our legal obligations, resolve disputes or enforce our agreements (legal obligations; legitimate interests);

  • to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). You can opt out at any time using the unsubscribe facility or by contacting us (consent; or legitimate interests for existing customers receiving similar products/services);

  • to send administrative messages, reminders, notices, updates, security alerts and other information requested by you (performance of a contract; legitimate interests); and

  • to consider an application for employment from you (pre-contractual steps; legitimate interests; legal obligations, if any).

5. Student data (children and school use; COPPA)

Our products are designed for use by educators and parents with children. Accounts are created and managed by adults (e.g., schools/teachers or parents/guardians). We do not knowingly allow children to create accounts directly.

For school-directed use in the United States involving children under 13, we comply with COPPA. Where permitted, schools or school systems may act as the agent of the parent/guardian to provide consent for classroom use. We limit collection to information reasonably necessary to provide the service, do not use children’s personal information for targeted advertising, and do not disclose it for commercial purposes to third parties other than service providers. Parents/guardians (or schools acting on their behalf) may review, delete or withdraw consent for a child’s personal information by contacting us (see Contact us below).

We do not sell student personal information. We use student data only to provide, maintain, secure and improve the ReadingDoctor platform and to support students, educators, parents and research in its use.

6. Disclosing your personal information

We may disclose personal information to cloud providers and other service providers, contractors and advisers who assist us to operate our services. Some recipients may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient will handle it in a manner consistent with this policy and applicable law. For GDPR-covered individuals, where required we rely on appropriate safeguards for international transfers (e.g., standard contractual clauses) and will provide further detail on request.

7. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. Our IT systems are password-protected and we use administrative, technical and organisational measures appropriate to the risk. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

8. Data retention

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law (for example, record-keeping obligations). Where an account is closed, we will delete or de-identify personal information within a reasonable period unless we need to retain it to meet legal, regulatory or contractual obligations, to resolve disputes, or to enforce our agreements. Schools or parents may request deletion of a student’s personal information at any time.

9. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

10. Your rights to access and correction (APP 12–13)

You can request access to the personal information we hold about you and you can ask us to correct it if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We may need to verify your identity before actioning a request. In some cases we may be unable to provide access to all information (for example, where providing access would unreasonably impact the privacy of others or is subject to legal privilege). We will respond within a reasonable time.

To request access or correction, please contact us (see Contact us).

11. Additional rights for individuals in the EEA/UK (GDPR)

If you are located in the European Economic Area or UK, ReadingDoctor Pty Ltd is the data controller for your personal data collected through our website and platform. In addition to the rights above, you may have the right—subject to conditions and exemptions—to:

  • request deletion (erasure);

  • request restriction of processing;

  • object to processing (including direct marketing);

  • request portability of your personal data; and

  • withdraw consent where processing is based on consent (this does not affect processing prior to withdrawal).

You also have the right to lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concerns.

12. Marketing communications

You can opt out of our marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We may still send you non-marketing communications (e.g., service, security or administrative messages).

13. Complaints

If you wish to complain about how we handle your personal information, please contact us (see Contact us). We will investigate promptly and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or, if applicable, your local data protection authority.

15. Cookies and analytics

We may use cookies and similar technologies to improve user experience, analyse site performance and assist with security. You can control cookies through your browser settings. We may use Google Analytics to collect and process data, including when you use third-party websites or apps. For more information, see Google’s explanation of how it uses data from partner sites.

16. Contact us

For further information about our privacy policy or practices, or to access, correct or delete your personal information, or make a complaint, please contact:

Email: enquiry@readingdoctor.com.au
Postal address: ReadingDoctor Pty Ltd, 69 Goodwood Rd, Wayville SA 5034, Australia
Phone: 1300 66 99 40